Q: How long does it take to pack and ship my order?
A: We will deliver your order within 1-3 working days after receiving full payment. Every item is properly packed with appropriate safeguards.

Q: What is the estimated delivery time?
A: Usually, it takes 1-3 working days by the end of the day via UPS Worldwide Express Saver®. However, please note that seasonal considerations, inclement weather, and customs processing could contribute to delays.

Q: Do you offer compensation for shipping delays?
A: No, we cannot offer any compensation for delays.

Q: Where do you ship to?
A: We offer worldwide shipping, with the exception of Russia, Ukraine, and China. All orders are shipped from Hong Kong.

Q: Can I ship to a PO Box?
A: No, PO Box addresses are not accepted.

Q: What happens if I provide an incorrect shipping address?
A: Please ensure you provide the correct shipping address. If delivery fails due to an incorrect address, we will not be liable for any compensation.