All the Hot Toys products we sell are 100% genuine and authentic.
However, the products we offer are Hong Kong official versions, which do not include the original brown shipping box.

If you purchase the item in brand-new and unopened condition, it will be delivered as such.
Please note that deciding to return the product solely because it does not include the brown shipping box does not comply with our return policy.

Additionally, for certain special edition products, the color of the sticker on the box will be sent randomly.

At Mint Pose Collectible, we offer worldwide shipping using options like Hong Kong Post (e-Express, air mail, EMS), DHL, FedEx, and DHL eCommerce.

Orders will be arranged for shipping within 2-5 Business days after purchase.

Q: What should I do if I find missing parts or defects after unboxing?

A: If the issue meets our return policy standards, we will arrange replacements, subject to manufacturer availability.

Q: What should I do if I receive a product with missing or damaged parts?

A: Missing or damaged parts must be reported within 7 days of receiving the product.
Requests submitted after this period may be denied.

Q: Are after-sales services provided for second-hand or non-warranty products?

A: For products listed as second-hand or marked as non-warranty on our website, no after-sales services will be provided.

Q: Can I return a product due to personal preference or a change of mind if it has defects or missing parts?

A: If defects or missing parts are found and we are able to provide a replacement, returns due to person

Do the Hot Toys products you sell come with the original brown shipping box?
All the Hot Toys products we sell are 100% genuine and authentic.
However, the products we offer are Hong Kong official versions, which do not include the original brown shipping box.

If you purchase the item in brand-new and unopened condition, it will be delivered as such.
Please note that deciding to return the product solely because it does not include the brown shipping box does not comply with our return policy.

Additionally, for certain special edition products, the color of the sticker on the box will be sent randomly.